FAQ

We currently ship within Bulgaria and later on will expand into additional selected European countries.

Bulgaria: 2–5 business days.

Shipping costs are automatically calculated at checkout, based on your location and order size. We occasionally offer free shipping promotions—stay tuned!

We accept the following payment options:

• Credit & Debit Cards (Visa, Mastercard, etc.)
• Cash on Delivery (only in Bulgaria, where available)

Yes, all payments are processed through secure and encrypted payment gateways to protect your personal and payment information.

Yes, once your order is shipped, you will receive an email with tracking information.

You can reach us by:

• Email: support@gopadel.bg

Yes! We accept returns or exchanges within 14 days of receiving your order, provided the product is unused, in its original packaging, and in new condition.

Simply email us at support@gopadel.bg with your order number and details. Our team will guide you through the process.

Return shipping costs are the responsibility of the customer, unless the item received was damaged or incorrect.

Yes! We proudly support padel clubs and groups. Please contact us to discuss special pricing and bulk order discounts.

We offer product guides and blog posts to help you choose. If you need personalized advice, feel free to contact us—we’re happy to help!